Direct support from Fox Tucker
Leaders Social is a specialist business. I work with a maximum of five ongoing clients at any one time, and I provide support personally rather than through a separate support department.
Existing clients
If we are already working together, the quickest way to reach me is through the email, telephone or messaging channel we normally use.
You do not need to submit a support ticket or explain the background again. Just contact me directly and I will help.
Before your service begins
If you have purchased a service but have not yet received your onboarding information or next steps, please contact me using the email address associated with your purchase.
Please include:
- Your name
- Your company
- The service you purchased
- The date of payment
- A brief description of what you need help with
Please do not send passwords, payment-card details or other sensitive information through the contact form.
Service and account support
You can contact me for help with:
- Getting started with your service
- Supplying information or access
- Questions about an active project
- Updating your contact or company details
- Invoices, payments and billing
- Cancellations and notice periods
- Problems accessing something I have supplied
For payment enquiries, please include the invoice number or payment receipt where available. Never send your full card details.
Response times
I respond to support enquiries as soon as reasonably possible during normal UK working days. Existing clients can continue to use the response arrangements agreed as part of their service.
Leaders Social does not operate a 24-hour helpdesk. If your enquiry is urgent, please say so clearly when contacting me.
Billing, cancellations and refunds
The terms applying to your purchase, including payment obligations, cancellations and any applicable notice period, are explained in the Terms and Conditions.
If you believe a payment has been taken incorrectly or have a question about a charge from Leaders Social, please contact me before raising a payment dispute. I will investigate it personally.
Contact support
For any support enquiry, visit the contact page.
Your personal information will be handled in accordance with the Privacy Policy.